Referral Partner
For partners who identify a good-fit prospect and make the introduction, but are not expected to provide ongoing customer-facing services.
Consultant / Solution Partner
For consultants and solution providers who do more than make an introduction - helping shape the opportunity, support adoption, or incorporate SSC into a broader client solution.
Authorized Reseller
For approved partners that continue performing defined customer-facing responsibilities such as sales/account management, onboarding assistance, training, first-line support, or other contracted services.
Program rules that protect the customer relationship
- Partner classification should be established when the opportunity is registered or early in the sales process - not retroactively after a deal closes.
- Partner economics do not grant ownership or control of the customer relationship. Customer choice is superior to partner entitlement.
- Partner compensation is based on collected SSC platform subscription revenue.
- Partner programs do not automatically stack with one another.
- Third-party or pass-through products, taxes, refunds, and separately scoped professional services are excluded unless specifically agreed otherwise.